SHIPPING & DELIVERY POLICY
Effective Date: 02/Oct/2026
At SHWERAZON, we aim to process and deliver orders safely and within the estimated delivery timeframe.
1. Products Covered
This Shipping & Delivery Policy applies to products purchased through www.shwerazon.com, including:
- Plants
- Planters
- Gifts
- Corporate gifts
- Customized products
- Bottles
- T-shirts
- Printed products
- Décor products
- Gardening products
- Other products listed on our website
2. Order Processing
Orders are normally processed after successful payment confirmation.
Standard products are generally dispatched within 2–5 business days, unless another timeframe is mentioned on the product page.
Customized, printed, bulk and corporate orders may require additional production time.
3. Estimated Delivery
Typical delivery timelines may be:
Local deliveries: 1–3 business days
Other locations in India: Depends on location of delivery
Customized/bulk/corporate orders: As communicated at the time of order confirmation.
Delivery estimates are indicative and may vary depending on location, courier availability and product requirements.
4. Plant Deliveries
Plants require special handling during transportation.
Customers should carefully open the package after delivery and follow the plant-care instructions provided.
Minor leaf movement, shedding or appearance changes may occur during transportation.
5. Shipping Charges
Shipping charges may depend on:
- Delivery location
- Product weight
- Product dimensions
- Quantity
- Special handling requirements
- Courier charges
Applicable shipping charges will be displayed or communicated before order confirmation wherever applicable.
6. Customized and Bulk Orders
Corporate gifting, printing, event and bulk orders may have separate production and delivery schedules.
The estimated timeline will depend on:
- Quantity
- Customization
- Artwork approval
- Production requirements
- Packaging
- Delivery location
Customers should place bulk/event orders sufficiently in advance.
7. Incorrect Address
Customers are responsible for providing accurate:
- Name
- Address
- PIN code
- Mobile number
- Email address
Shwerazon will not be responsible for delays or additional charges resulting from incorrect or incomplete information supplied by the customer.
8. Delivery Attempts
Delivery is handled through our delivery/courier partners.
If an order is returned because the customer is unavailable, refuses delivery or provides an incorrect address, additional shipping charges may apply for re-dispatch.
9. Damaged Package
If your package appears damaged at delivery, please:
- Photograph the package before opening it.
- Record photographs/videos while opening it.
- Contact Shwerazon promptly.
- Provide your order number and supporting photographs/videos.
Damage claims should normally be reported within 24–48 hours of delivery.
10. Delivery Delays
Delivery may be delayed due to:
- Weather conditions
- Courier delays
- Public holidays
- Transportation issues
- High-volume periods
- Natural disasters
- Government restrictions
- Incorrect delivery information
- Other circumstances beyond our control
We will make reasonable efforts to assist with delivery-related issues.
11. International Shipping
Unless specifically stated otherwise on the website, Shwerazon currently provides shipping within India.
International shipping, if introduced, may be subject to customs duties, taxes and other charges applicable to the destination country.
12. Contact
For delivery-related questions:
SHWERAZON
Address: L-18, sector-12, Pratap Vihar, Ghaziabad, U.P.-201009
Email: shwerazon@gmail.com
Phone/WhatsApp: 8882421953
Website: www.shwerazon.com